Privacy Policy

Last updated: October 2025

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This Privacy Policy explains how we collect, use, and protect personal information when you interact with our website and services. We are committed to safeguarding your data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).

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1. Data Controller

Name: The Red Gate
Address: Rote-Tor-Gasse 15a - 3620 Spitz an der Donau - Austria
Email: office@redgate.at

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2. Personal Data We Collect

We only collect personal information that is necessary to provide our services and communicate with you. This may include:

• Name and contact details if you reach out via our contact form or email

• Technical information such as IP address, browser type, and general usage data collected through cookies and analytics tools

 

3. Purpose and Legal Basis for Processing

We process data for the following purposes:

• Responding to inquiries submitted via our website (Legitimate Interest)

• Operating and improving our website experience (Legitimate Interest)

• Analytics and website performance insights (Consent via cookie banner)

We do not sell or share personal information for advertising purposes.

 

4. Reservation and Booking Information

At this stage, all reservations are processed externally through Booking.com. If you make a booking through their platform, your data will be handled according to Booking.com’s Privacy Policy. We do not collect or store booking information on our website at this time.

When direct booking functionality is implemented on this site, this policy will be updated accordingly.

 

5. Third-Party Service Providers

We may use trusted third-party tools to support website functionality and analytics. These may include:

• Website hosting platform

• Google Analytics or similar tools (if active)

• Embedded services such as Google Maps or social media content

These services may collect anonymized technical data. You can control non-essential cookies through our consent banner.

 

6. Cookies

This website uses cookies to ensure proper functionality and to improve your browsing experience. Non-essential cookies are only activated with your consent. Cookies can be managed through your browser settings at any time.

 

7. Data Storage and Security

We take appropriate measures to protect personal data from unauthorized access or misuse. We retain data only as long as necessary for the purposes described above.

 

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

• File a complaint with the Austrian Data Protection Authority (Datenschutzbehörde)

To exercise your rights, contact us at the email listed above.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The updated version will always be available on this page.

 

If you have any questions about how your data is handled, please contact us.

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Thank you for trusting us.